That smell that keeps getting worse — sweetish, rotten, impossible to ignore — is usually a rat, mouse or possum that has died somewhere it shouldn’t: a wall cavity, the roof void, under the floor — or in the ducted heating, Amazon Pest Exterminators finds it, removes it, disinfects the area and deals with the smell. We’re family-owned with more than 20 years in Melbourne homes and over 400 five-star Google reviews, and our phones are answered 7am to 9pm, seven days — call (03) 9436 0883 and we’ll get a technician out fast, usually within a day.
Here’s the quick answer that saves people days of waiting: Melbourne councils only collect dead animals from public roads, parks and nature strips. Anything on private property — your roof, your walls, under your floor, the backyard or shed — is the property owner’s to deal with, and it’s a job for a pest control company. If the smell is inside your home, the council won’t be coming. We will.
The hardest part of this job isn’t removing the animal — it’s finding it. Our technicians track the source the way you’d expect from people who do it every week: following where the smell is strongest room to room, watching where blowflies cluster (they find a carcass within hours and gather at the nearest window or downlight), checking for staining on plaster, and working through the roof void and subfloor access points to narrow it down.
And some honesty most companies won’t give you: once in a while a carcass is somewhere genuinely unreachable. If that happens, we don’t shrug and leave — we treat and deodorise the area, deal with any flies or maggots, and talk you through the realistic options before anything else is done.
Sometimes a dead animal is sealed inside a wall cavity and the only way to remove it is a small access opening in the plaster. When that’s the case, we tell you before anything is cut, we cut small and in the right spot — not exploratory holes all over the house — and you’ll know exactly what’s involved before you say yes. No surprises.
Possums are a protected species in Victoria, which makes people nervous about touching one even after it has died — fair enough. Two things matter: a dead possum should be checked for live young in the pouch (if a joey is found, Wildlife Victoria’s emergency line is 1300 094 535), and disposal needs to follow your council’s rules. We handle both properly, so you don’t have to deal with any of it. Got a very-much-alive possum thumping in the roof instead? That’s our possum service — handled humanely and within the wildlife rules.
This one’s common, and nobody should feel bad about it: supermarket rat bait makes poisoned rodents retreat into wall cavities and roof voids to die — which is how a DIY fix becomes a smell you can’t reach. And one dead rat almost always means others are still active, because rats don’t live alone. When we remove the carcass, we can also sort the actual problem: finding and sealing the entry points and setting up proper rodent control with locked bait stations, so this doesn’t happen again inside your walls.
Yes — but removing the body is only half the job, which is why “it still smells” is the most common complaint about cheap operators. We disinfect the spot where the animal was lying, deodorise the area, and if fluids have soaked into insulation we’ll tell you what needs replacing. A faint trace can take a few days to fully fade after removal — that’s normal and we’ll say so upfront — but the getting-worse-every-day part ends the day we take the source away.
Usually within a day, and often sooner for urgent calls — our technicians are across Melbourne daily and phones are answered 7am to 9pm, seven days, on (03) 9436 0883. The earlier you call, the earlier we can slot you in.
The odour itself is unpleasant rather than poisonous — it can cause headaches and turned stomachs, not lasting harm. The real concerns are the bacteria on and around the carcass, blowflies and maggots spreading them, and mites or fleas leaving the dead animal in search of a new host. That’s why removal comes with disinfection, not just a body in a bag.
Longer than you’d hope: a mouse a week or two, a rat two to four weeks, and a possum in a roof void can smell for well over a month — with fluids soaked into timber or insulation lingering after that. Waiting is a legitimate option for a small mouse somewhere harmless; for anything bigger, removal is the only quick ending.
If you can see it and reach it — yes: gloves, double-bag it, disinfect the spot, and into the bin (check the pouch first if it’s a possum). Where DIY goes wrong is everything you can’t see: carcasses inside wall cavities, tight roof spaces and subfloors, and the cutting, crawling and guesswork involved. That’s the half of the job we exist for.
All of metropolitan Melbourne — head office in Reservoir with technicians across the city and outer suburbs daily, from Epping and Thomastown to Hillside and Sunbury.
Call us first. Pest control handles finding and removing the carcass from the ductwork — rodents are the usual culprits, with the occasional possum — and once it’s out, a duct cleaning service handles the sanitising clean of the system so the odour doesn’t linger. That order matters: removal first, clean second. And if you can tell us where the smell is strongest, it helps us pinpoint the spot without pulling the whole system apart.
Call (03) 9436 0883 (7am–9pm, seven days), send us an enquiry, or book online. Quoted over the phone, handled discreetly, and backed by more than 400 five-star reviews.
Posted on Dianne ParadowskiTrustindex verifies that the original source of the review is Google. I just had Roma come to my home and what a gentleman. Thank you Roma for taking the time to explain our best options and how the after services work. We are having issues with rats in our roof and Roma made me feel very comfortable how he explained what’s best. Very knowledgeable. Thank you Daniel for sending Roma out to us. No better pest control company out there like Amazon.Posted on Nuzhat LotiaTrustindex verifies that the original source of the review is Google. Had Romar come out to help me find and remove a dead rat in the roof. He was great. Very friendly and helpful. I was so glad that he was able to locate and remove. Thanks Romar.Posted on Jane BellaTrustindex verifies that the original source of the review is Google. Romar came out this morning for a mice issue in our roof cavity. He was amazing!!! Polite, professional, knowledgeable and was happy to come back for the follow-up when we were available. Highly recommend 🙂Posted on Nicholas WongTrustindex verifies that the original source of the review is Google. Have had a wonderful experience with the team at Amazon Pest Exterminators. From the first interaction with Rita to having Romar come through, I cannot highly recommend. Romar was super knowledgeable and respectful of our time and space. He’s provided great context and advice around the challenges we have faced with Mice in our roof cavity and took his time to answer all questions that were asked. If you want to have that peace of mind and knowledgeable team who can help you, I would highly recommend Amazon Pest.Posted on Kendall JonesTrustindex verifies that the original source of the review is Google. Amazon did a great job with our rodent problem. Came the same day and got it sorted, checked again 2 weeks later, and gave a 3-month warranty. Definitely recommendPosted on Joe GreenTrustindex verifies that the original source of the review is Google. The technician came today went above and beyond and achieved extra miles. A role model for the Industry! Highly recommended!Posted on Loren DellerTrustindex verifies that the original source of the review is Google. Fantastic customer service and great results.Posted on James WestTrustindex verifies that the original source of the review is Google. Daniel and his team at Amazon were incredible. Roman came out and fixed the situation we were facing. He was incredibly nice, knowledgeable and brilliant at his job. Highly recommend Amazon, they are the bestPosted on Mia YoungTrustindex verifies that the original source of the review is Google. Romar was amazing. In the second week check up he blocked all of the gaps that was allowing mice to come in. Incredible service, so kind and attentive would 100% recommend!
Don’t let pests compromise your comfort or business. Book your inspection today and get safe, lasting protection from Melbourne’s trusted pest specialists.