Identify common rodent species in Melbourne (roof rats, Norway rats, house mice etc.).
Inspect property: roof voids, subfloors, wall cavities, external areas, food storage, water sources, entry points.
Use of bait stations, traps, rodenticides (approved for residential/commercial use), and/or mechanical traps.
Full external and internal treatment, targeting nests and runways.
Seal all entry points: gaps around pipes, doors, vents; access via roof or wall penetrations.
Recommend proofing of structural elements.
Improve sanitation: remove debris, store food correctly, eliminate moisture sources.
Set up monitoring or surveillance in high-risk areas.
Return visits scheduled to check effectiveness, replenish bait/traps, and ensure rodents haven’t returned.
Local Melbourne licensed & insured experts who know the area, local species & environmental risk factors.
Fast response times; often same or next-day service.
Safe treatments that prioritize people, pets, and sensitive spaces.
Transparent pricing, clear scope of work, with warranties/guarantees.
Commitment to prevention — not just knock-down of numbers but keeping them out permanently.
Posted on Dianne ParadowskiTrustindex verifies that the original source of the review is Google. I just had Roma come to my home and what a gentleman. Thank you Roma for taking the time to explain our best options and how the after services work. We are having issues with rats in our roof and Roma made me feel very comfortable how he explained what’s best. Very knowledgeable. Thank you Daniel for sending Roma out to us. No better pest control company out there like Amazon.Posted on Nuzhat LotiaTrustindex verifies that the original source of the review is Google. Had Romar come out to help me find and remove a dead rat in the roof. He was great. Very friendly and helpful. I was so glad that he was able to locate and remove. Thanks Romar.Posted on Jane BellaTrustindex verifies that the original source of the review is Google. Romar came out this morning for a mice issue in our roof cavity. He was amazing!!! Polite, professional, knowledgeable and was happy to come back for the follow-up when we were available. Highly recommend 🙂Posted on Nicholas WongTrustindex verifies that the original source of the review is Google. Have had a wonderful experience with the team at Amazon Pest Exterminators. From the first interaction with Rita to having Romar come through, I cannot highly recommend. Romar was super knowledgeable and respectful of our time and space. He’s provided great context and advice around the challenges we have faced with Mice in our roof cavity and took his time to answer all questions that were asked. If you want to have that peace of mind and knowledgeable team who can help you, I would highly recommend Amazon Pest.Posted on Kendall JonesTrustindex verifies that the original source of the review is Google. Amazon did a great job with our rodent problem. Came the same day and got it sorted, checked again 2 weeks later, and gave a 3-month warranty. Definitely recommendPosted on Joe GreenTrustindex verifies that the original source of the review is Google. The technician came today went above and beyond and achieved extra miles. A role model for the Industry! Highly recommended!Posted on Loren DellerTrustindex verifies that the original source of the review is Google. Fantastic customer service and great results.Posted on James WestTrustindex verifies that the original source of the review is Google. Daniel and his team at Amazon were incredible. Roman came out and fixed the situation we were facing. He was incredibly nice, knowledgeable and brilliant at his job. Highly recommend Amazon, they are the bestPosted on Mia YoungTrustindex verifies that the original source of the review is Google. Romar was amazing. In the second week check up he blocked all of the gaps that was allowing mice to come in. Incredible service, so kind and attentive would 100% recommend!
When you call about scratching in the roof, the first thing we ask is: what time are you hearing it, and how long has it been going on? The clock does most of the diagnosing. Heavy thumps at dusk and dawn — loud enough to make you look at the ceiling — usually means a possum. Scurrying after dark, especially with the sound of gnawing on timbers, points to rats. Light, fast scratching that seems to travel along the ceiling is classic mice.
Then the roof void confirms it. Our technicians go straight to two things: the droppings scattered through the insulation, which tell us the species and how busy the traffic is — and daylight. If light is leaking into a dark roof cavity, that’s an entry point, and it’s how we find the hole instead of guessing.
If it turns out to be a possum, that’s a different job under different rules — see our possum page. And if the scratching has recently stopped and a smell has started, see dead animal removal — we handle that too.
These are the entry points our techs find week in, week out across Melbourne homes:
Which is also the answer to the question we hear most: “but my house is clean — why me?” We’ve treated homes where people lived twenty and thirty years without a single issue, then copped an infestation out of nowhere. It’s the luck of the draw and the gaps in the building — not your housekeeping. Rats and mice don’t discriminate.
Rats and mice breed at a rapid rate through the warmer months. When the cold arrives in March and April, that whole multiplied population starts looking for warmth — and the phones run hot. It’s our most chaotic time of year, every year.
The disaster calls are always the same story: the scratching got ignored for weeks. One job in Reservoir, the family had been away for three weeks — the mice had gone through the pantry, gnawed into the long-life milk (five or six litres gone), shredded the cardboard, demolished the chips, and by the time we arrived there were baby mice nesting in the pantry itself. Three weeks is all that took. The early callers get a small job; the wait-and-seers get that.
The question everyone asks, and here’s the straight answer. Our baiting approach is chosen and placed so rodents feed, then have time to head back to their nesting area — which is usually outside or underground — rather than dropping dead in your roof cavity. That’s a deliberate part of how we work, not luck. No honest company can promise it never happens; on the rare occasion one does die somewhere awkward, our dead animal removal service exists for exactly that — we don’t leave you with the smell.
It’s also half the problem with supermarket bait: the products aren’t as palatable as professional-grade baits, and many use older ingredients that rodent populations have built up resistance to. Our techs walk into homes where rats have chewed through packet after packet of DIY bait and kept right on breeding. You’re not baiting them at that point — you’re feeding them.
Common ones include house mice, roof rats, Norway rats. Each has different behaviours, nesting preferences, and risks.
Yes — we use approved products and methods. We also take care to place bait/traps safely, and advise clients on safety steps before, during, after treatment.
You may see reduction in visible activity (droppings, sightings) within 24-48 hours. Complete eradication depends on infestation size, species, and how well proofing/sanitation is managed.
If proofing and environmental hygiene are maintained (food stored, rubbish handled, entry points sealed), return is unlikely. But follow-ups are essential.
Let us know — we handle urgent cases. Wiring risks are serious; part of our service is identifying such hazards and working safely to reduce them.
Late-night scurrying is usually rats or mice — rats sound heavier and often come with gnawing on timbers, mice are lighter and faster. Heavy thumping at dusk and dawn is more likely a possum. Tell us the time and the sound when you call (03) 9436 0883 and we'll usually know before we arrive.
Almost always. Mice and rats breed rapidly through the warmer months, so one sighting usually means an established nest nearby. We've seen three unattended weeks turn a couple of mice into a pantry full of babies — early treatment is a small job, waiting makes it a big one.
Our baiting is chosen and placed so rodents feed and then return to their nesting area — usually outside or underground — rather than dying in your roof cavity. No company can honestly promise it never happens, and if it ever does, our dead animal removal service takes care of it.
The usual evidence: droppings (rice-grain size for mice, larger for rats), gnaw marks on food packaging or wiring, scratching sounds in walls and ceilings at night, and a musky smell in enclosed spaces. Rats are cautious and travel the same routes; mice are curious and turn up everywhere. Our technicians identify the species first — it changes the treatment.
Cold weather sends rats and mice indoors looking for warmth and food, and a roof cavity is the perfect den — warm, dry, undisturbed. It’s why Melbourne’s rodent season peaks from autumn through winter, and why the scratching usually starts just as the nights get cold. They were always in the neighbourhood; your house just became the best option.
Professionally placed — yes. We use locked, tamper-resistant bait stations positioned where children and pets can’t access them, and we choose products and placements to minimise any risk to your family. It’s a very different exercise from loose supermarket baits thrown in a corner.
You can knock down a few, but DIY rarely ends an infestation: retail baits create bait-shy survivors, rodents die in wall cavities and smell for weeks, and nothing addresses how they’re getting in. Professional treatment targets the population and the entry points — which is the difference between a quiet week and a quiet year.
Most infestations are under control within one to two weeks, depending on severity, with follow-up as needed. The lasting result comes from proofing — sealing the entry points so the next cold snap doesn’t send replacements in.
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